State Farm® Insurance Agent Deana Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ms Dee Max
June 4, 2024
5
out of
5
rating by Ms Dee Max
"Mattilda Whitney was very thorough and knowledgeable, great person for an insurance company. Highly recommend her."
Jeff Yazel
March 26, 2024
5
out of
5
rating by Jeff Yazel
"Always nice and friendly ,enjoyable on entrance and exit. Answer all my questions and the pup is a added feature for dog lovers like me."
We responded:
"Dear Jeff Yazel, Thank you for your review. On behalf of our team, I wanted to extend our sincerest gratitude for the 5-star review you left for us. Your positive feedback means a lot to us and serves as a great motivation to continue delivering exceptional service. We appreciate that you took the time to share your experience with others. Your review will undoubtedly help other customers make informed decisions about our product/service. Once again, thank you for your 5 star review and for choosing us. Best regards, Deana Nelson State Farm"
Elise M Bass
March 4, 2024
1
out of
5
rating by Elise M Bass
"Absolutely DISGUTED by the way this company handles their clients. in all the years i have had insurance on vehicles i owned, this has been the worst experience! I'm so sick of companies like this collecting money, changing rates, and then they can just drop you for using your insurance. Why the hell do you pay for insurance if your going to be penalized so greatly for needing it! They claim to have sent me a letter NEVER got it. I wish they had some form of shame about how the conduct business but they don't, as long as they get their cut of the money, you as a client do not actually matter!"
We responded:
"Dear Elise, Thank you for taking the time to share your feedback regarding your experience with our company. We sincerely apologize for any inconvenience or frustration you may have encountered. We understand that dealing with insurance matters can be stressful, and we strive to provide exceptional service to all our clients. We regret to hear that your experience did not meet your expectations. Regarding changes in rates and policy cancellations, we would like to clarify that insurance rates are determined by various factors, including individual driving records, claims history, and other risk factors. While we aim to provide competitive rates, adjustments may be necessary to maintain a sustainable business model. We understand your frustration regarding the alleged letter you did not receive. We have implemented various communication channels, including email and online portals, to ensure our clients receive important notifications. We apologize if there was any miscommunication or oversight in your case. We value your feedback and will use it to improve our processes. Please be assured that we take customer satisfaction seriously. We remain committed to resolving this issue to your satisfaction. Thank you for bringing this matter to our attention. Sincerely, Deana Nelson State Farm"
Judy Adams
January 31, 2024
2
out of
5
rating by Judy Adams
"I have been with State Farm since my husband and I got married at 18 and I'm now 66 and I all ways loved State Farm, but I have only been with Deana Nelson State Farm for 19 years when they canceled 😞 my insurance, I was told because I had to many claims in the last 3 to 4 years. The only major claim I had was a car rear ended me and it was not my fault and that person had no insurance and so State Farm had to pay for my 2008 Toyota Corola, my medical bills and $8000 in my pocket, Total of $25000. That's why I paid for full coverage and they canceled 😞 me. The only other claims was wind shield replacement and Towing once or twice a year and now they won't insure me so I had to find another insurance company. I have an Excellent Driving record, NO TICKETS OR VIOLATIONS. That's how insurance companies do you when they have to pay a major claim when you have paid them Thousands and thousands 🙄 of Dollars in insurance premiums. My mother and father had State Farm as well every since I was a little girl and that's why I kept it in the family when my husband and I got married in 1975. State Farm gets a low grade from me. THANK YOU STATE FARM FOR SHOWING ME YOUR TRUE COLORS. I HOPE OTHER PEOPLE FEEL THE SAME WAY AS I DO."
We responded:
"Dear Judy Adams, Thank you for taking the time to share your experience with us. We appreciate your loyalty to State Farm over the years and are sorry to hear about the cancellation of your insurance policy. We understand that this decision has left you disappointed, and we apologize for any inconvenience caused. At State Farm, we strive to provide excellent service to all our customers, and we take feedback like yours seriously. We regret any misunderstanding that may have occurred regarding your claims history and the cancellation of your policy. Our underwriting guidelines require us to consider several factors when determining policy eligibility, including claims history and risk assessment. We value your business and would like to discuss your concerns further. Please reach out to our office at (928) 681-8000 or email us at deana@deananelson.net, and we will do our best to address any remaining questions or issues you may have. Thank you for your understanding, and we hope to have the opportunity to regain your trust. Sincerely, Deana Nelson "
Kenneth
January 21, 2024
3
out of
5
rating by Kenneth
"I don't understand they said if I request a tow to offten that my insurance will be cancelled I didn't read that when I got the tow insurance. That is what the lady in the office said. Maybe somebody can explain it to me. Kenny"
We responded:
"I do apologize for the information you were given, though I recall that you told me it was Ajero who told you about the limit. Use of roadside service (or any type of claim, for that matter) is reviewed on a household basis, and the shorter the tenure of a household the fewer claims it takes to catch our eye. Usually, 2 claims in a short period of time may draw attention but not usually resulting in cancellation of coverage. Thank you for the review! Your feedback is much appreciated and helps our team improve."
James Ronald
December 28, 2023
5
out of
5
rating by James Ronald
"Very friendly high insurance with the money"
We responded:
"Dear James, Thanks for your 5-star review! We sincerely appreciate your feedback."
Kelly Vandenberg
November 3, 2023
1
out of
5
rating by Kelly Vandenberg
"Don't have a vehicle stolen it takes forever to get a check after it's already been totaled out. Then they will cancel your insurance, and not give you a refund for your money already paid in for other vehicles on account. Very bad customer service."
We responded:
"Dear Kelly, We greatly appreciate you taking the time to share your concerns. It’s with sincere regret that we note your dissatisfaction, not only regarding the settlement time of your auto claim but also the delay in receiving your refund following the cancellation. Please be assured, we are actively looking into this matter to expedite the resolution. Your peace of mind is paramount, and we are committed to resolving this promptly. I invite you to contact me directly at 928-681-8000 or Deana@deananelson.net, so we can prioritize the completion of your refund process. Thank you for your patience, and I look forward to speaking with you to ensure this is rectified to your satisfaction. Warm regards, Deana Nelson Your State Farm Agent"
Jams Godwin
June 25, 2023
4
out of
5
rating by Jams Godwin
"Great customer service an friendly"
We responded:
"Dear Jams, We’re so happy to hear you had a great experience at Deana Nelson State Farm. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Deana Nelson State Farm"
Lori Youngblood
May 15, 2023
5
out of
5
rating by Lori Youngblood
"Awesome people!"
We responded:
"Thanks Lori, It makes our day to hear that we were able to provide you a 5-star service. We’ll make sure the entire team at Deana Nelson State Farm receives your feedback – they’ll be thrilled to hear your kind words. Your friends at Deana Nelson State Farm"
Dana Marino
November 19, 2022
5
out of
5
rating by Dana Marino
"Deana treats you like a personal friend and watches your back, so caring and supportive of not only her clients but her community as well. Deana and her Team go above and beyond. Would highly recommend her for all your real estate and auto insurance needs. 5 Stars all the way around for Deana Nelson and State Farm! Dana Marino, Realtor."
We responded:
"Dana, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Your review made our day! Our whole team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. Thanks again, and we hope to serve you again soon."
Rikki Gudehus
November 18, 2022
1
out of
5
rating by Rikki Gudehus
"I moved back to the area at the end of last year. I've been with State Farm for about 10 years and have quite a few policies. This week I finally got around to moving my insurance back down here. I called thls office about 30 minutes before they opened so I got the main office. Told them what I needed and they said a message was sent to Deanas office. They also told me if I don't get a call in a couple hours to go ahead and call again. At around 11 or so I was driving by so I stopped in. The gal at the front desk(Lindsay I believe her name is) was very pleasant. She took my information and did what she could as she isn't licensed. She then asked me to have a seat and said John would be with me shortly. I heard him wrap up a phone call then I heard nothing from his office. I waited about 20 minutes then said to just have him call me when he gets a chance. He finally called me at 4:38. Hope whatever he was doing was more important than my business because I sure felt that way. I went over to Bryan's office and let him handle my business. He was actually in his office. He is very pleasant to work with. Hope this helps someone else to not have to feel the way I did. Not sure how people stay in business with the practices at Deanas office."
We responded:
"Thank you Rikki Guedehus for taking the time to provide feedback. We are very sorry to hear we made you feel that way. Your constructive criticism will allow us the opportunity to improve and do better. Our team strives to help everyone in a timely fashion matter. I will take this information an discuss it with our staff and use it to improve our services offered. We appreciate you sharing your experience us. Have a great day!!!"
Juan Padilla
September 18, 2022
5
out of
5
rating by Juan Padilla
"Best place thanks"
We responded:
"Thanks Juan! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Deana Nelson State Farm receives your feedback – they’ll be thrilled to hear your kind words. Your friends at Deana Nelson State Farm"
Mary Ellen Lopez
July 23, 2022
5
out of
5
rating by Mary Ellen Lopez
"They treat very nice ,got good price and now I'm with state farm"
We responded:
"Thank you for taking the time to leave a review, Mary. We are always here to help!"
Kim Mynster
June 27, 2022
5
out of
5
rating by Kim Mynster
"Moved from Nevada Alexis transferred my car and rental insurance. Alexis is very knowledgeable and made the process so easy."
We responded:
"Kim, We’re so happy to hear you had a great experience at Deana Nelson State Farm. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Deana Nelson State Farm"
Denise K Bell
April 12, 2022
5
out of
5
rating by Denise K Bell
"Great service, always"
We responded:
"Thank you for taking the time to leave a review, Kay. I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Sincerely, Deana Nelson State Farm"
Mike Southland
March 14, 2022
5
out of
5
rating by Mike Southland
"Great State farm office, staff is knowledgeable and friendly and more importantly they do what they say they're going to do. Not only would I recommend them, but I have recommended them."
We responded:
"Thank you for your kind words, Mike . We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! All the staff at Deana Nelson State Farm"
Douglas Gardner
February 15, 2022
5
out of
5
rating by Douglas Gardner
"great people there"
We responded:
"Thanks Douglas! It makes our day to hear that we were able to provide you 5-star service. I’ll make sure the entire team at Deana Nelson State Farm receives your feedback – they’ll be thrilled to hear your kind words. Your friends at Deana Nelson State Farm"
David Reynolds
November 3, 2021
5
out of
5
rating by David Reynolds
"Have been with this office for many years, I love there services. Always kind, and have helped me through many hard times, and the loss of a few cars. I would never change insurance companies."
Kimberly Cornish
November 2, 2021
5
out of
5
rating by Kimberly Cornish
"Always helpful so glad I have my insurance through them now"
Veliuzka Emerson
October 29, 2020
5
out of
5
rating by Veliuzka Emerson
"I love the kind people that answer the phone when you call and how polite they are."
We responded:
"We appreciate your review, Veliuzka! We strive to be better everyday for our Neighbors!"
Eva Holman
September 18, 2020
5
out of
5
rating by Eva Holman
"Great place to do business. Great rates."
We responded:
"Thank you so much for the review! We appreciate your business."
Shawn Kelly
December 13, 2019
5
out of
5
rating by Shawn Kelly
"Great customer service"
Marsha S
December 11, 2019
1
out of
5
rating by Marsha S
"I have been with state farm for almost 20 years. I have been with this office for 2 years. Today was the first time I have asked them to do anything and it was a disaster. I will be changing agent first thing in the morning. I called in on Monday to get a check from my life insurance policy and was told that they would call me on Tuesday. John called me first thing this morning and told me my check would be ready in about 30 minutes that was at 10:30 a.m. . I drove an hour from my house to their office and arrived at 1:03 p.m. only to find that on Tuesdays from 1 to 2 they are not available due to a staff meeting. Thanks for telling me this when I spoke to you on the phone at 10:30. After waiting for an hour in the car to pick up my check I picked it up and drove it to my bank -stood in line for 20 minutes only to find the check had never been signed by the agent. I then drove back to the office and was told the person who needed to sign the check was at lunch and I would again have to wait. I then took the check back to my bank stood in line for 30 minutes and when my bank tried to call the office to verify the check the recording stated the office is now closed. My self and the bank manager made repeated calls to the office and continued to get the same message . The bank manager then contacted the main State Farm customer service and was able to get the check verified. The receptionist Margaret then returned my call approximately 30 minutes later and with a very nasty tone said sorry I was on the phone with someone . Never have I got a recording from an office stating they were closed in the middle of the day just because they were on the other line . What should have taken me 15 minutes ended up taking me 3 hours just to get a check and have it cashed. Like I said I've been with State Farm for almost 20 years I have never had an experience like this-And I don't intend to ever have one again."
Lisa Klene
November 10, 2019
5
out of
5
rating by Lisa Klene
"Very professional and friendly"
Bill Garvey
October 18, 2019
5
out of
5
rating by Bill Garvey
"A real people person!"