State Farm® Insurance Agent Deana Nelson

"Won't send us our personal property after truck totaled. Although after hospital and we still are unable, they say that we will have to go 3 hours from our home to get our things. Not only that, but they sent a payoff check to the lein holder and we still haven't been sent a check for the amount we are owed. When I call, or email, I'm passed from person to person and never get answers!!! My husband even signed the Power of Attorney and still getting the runaround."

"Deana treats you like a personal friend and watches your back, so caring and supportive of not only her clients but her community as well. Deana and her Team go above and beyond. Would highly recommend her for all your real estate and auto insurance needs. 5 Stars all the way around for Deana Nelson and State Farm! Dana Marino, Realtor."

"I moved back to the area at the end of last year. I've been with State Farm for about 10 years and have quite a few policies. This week I finally got around to moving my insurance back down here. I called thls office about 30 minutes before they opened so I got the main office. Told them what I needed and they said a message was sent to Deanas office. They also told me if I don't get a call in a couple hours to go ahead and call again. At around 11 or so I was driving by so I stopped in. The gal at the front desk(Lindsay I believe her name is) was very pleasant. She took my information and did what she could as she isn't licensed. She then asked me to have a seat and said John would be with me shortly. I heard him wrap up a phone call then I heard nothing from his office. I waited about 20 minutes then said to just have him call me when he gets a chance. He finally called me at 4:38. Hope whatever he was doing was more important than my business because I sure felt that way. I went over to Bryan's office and let him handle my business. He was actually in his office. He is very pleasant to work with. Hope this helps someone else to not have to feel the way I did. Not sure how people stay in business with the practices at Deanas office."

"I have been with state farm for almost 20 years. I have been with this office for 2 years. Today was the first time I have asked them to do anything and it was a disaster. I will be changing agent first thing in the morning. I called in on Monday to get a check from my life insurance policy and was told that they would call me on Tuesday. John called me first thing this morning and told me my check would be ready in about 30 minutes that was at 10:30 a.m. . I drove an hour from my house to their office and arrived at 1:03 p.m. only to find that on Tuesdays from 1 to 2 they are not available due to a staff meeting. Thanks for telling me this when I spoke to you on the phone at 10:30. After waiting for an hour in the car to pick up my check I picked it up and drove it to my bank -stood in line for 20 minutes only to find the check had never been signed by the agent. I then drove back to the office and was told the person who needed to sign the check was at lunch and I would again have to wait. I then took the check back to my bank stood in line for 30 minutes and when my bank tried to call the office to verify the check the recording stated the office is now closed. My self and the bank manager made repeated calls to the office and continued to get the same message . The bank manager then contacted the main State Farm customer service and was able to get the check verified. The receptionist Margaret then returned my call approximately 30 minutes later and with a very nasty tone said sorry I was on the phone with someone . Never have I got a recording from an office stating they were closed in the middle of the day just because they were on the other line . What should have taken me 15 minutes ended up taking me 3 hours just to get a check and have it cashed. Like I said I've been with State Farm for almost 20 years I have never had an experience like this-And I don't intend to ever have one again."

"I have been in and out of this place for many years and I have never met Deena Nelson. I do know that she exists because at times during the year she does send me mail. But the mail is all sent so that she makes more money. Would like to meet her someday. A loyal State Farm customer for over 30 year"